For all questions related to gift cards, contact us using the feedback form below or by calling our customer service, tel. 010 76 82053 (lnf/mcf) Mon-Fri 8 AM-4 PM.
The S Group's gift cards are valid for 24 months from their activation date or until the end of the month indicated on the front of the card. Some gift cards are valid for 24 months from their activation date, continued after the latest purchase, while some are valid for 24 months from their activation date. The terms are indicated on the cardboard holder of the card. You can check the balance and period of validity of the card at any S Group outlet checkout.
Hotel gift cards are valid for 12 months from the date of purchase. The date of purchase is marked on the card's cover. You can check the card's validity period and the selected accommodation product with the Gift Card Service or at hotel receptions. The card is accepted as payment only when the room has been booked in advance. More detailed terms of use and additional information is available at www.sokoshotels.com or www.radissonhotels.com.
S Group's gift card need not be used all at once, but it can be used gradually. A hotel gift card must always be used in full to pay for accommodation.
A gift card cannot be exchanged for cash.
You can buy fuel with the S Group gift card when you pay for the fuel at the checkout of a filling station. This can only be done at a few stations in Finland. You can check whether you can pay for fuel directly at the checkout of the filling station store in question. You cannot use a gift card to pay for fuel at an unmanned filling station. You cannot use a hotel gift card to pay for fuel.
Unfortunately, it is not possible to buy Veikkaus products with a gift card.
The purchaser of an S Group gift card does not earn Bonus points. Bonus will be paid when the gift card is used to pay for a product or service at an S Group outlet. The bonus will only be paid if the gift card’s user is a co-op member of the S Group.
S Group's new top-up gift card can only be topped up upon purchasing it. It cannot be topped up later.
The product-restricted gift card cannot be used for buying tobacco or alcohol products. The product-restricted gift card can neither be used to pay the membership fee or other purchases that do not accumulate Bonus. The product-restricted gift card is only accepted as a means of payment at S Group’s grocery shops: Sale, Alepa, S-market, Food Market Herkku, Prisma, Sokos, Emotion, and Prisma Rauta. Note! The product-restricted gift card is not accepted as a means of payment at ABC service station stores. Product-restricted gift cards can be bought at the above listed outlets or through a business order from our webstore.
Paper gift cards denominated in Finnish markka are no longer accepted. However, valid fixed-sum, single-use gift cards can still be used as a means of payment.
The gift card is not accepted as a means of payment at Estonian outlets. The gift cards can only be used for payment in Finland.
You can visit the Tax Administration’s website for up-to-date instructions on the taxation of gift cards.